Terms and Conditions 

PAYMENT

Once you have placed your order and completed the payment via Mollie (iDeal), PayPal, or a manual bank transfer, you will receive an order confirmation. Please note that if you choose a manual bank transfer, we will begin processing your order only after we have received the payment. Payments made through iDeal or PayPal will be processed more quickly.

SHIPMENT

All orders are shipped with PostNL (or in some cases, Mikropakket) as insured packages that require a signature upon receipt. Mikropakket is a courier service that provides door-to-door delivery, meaning they pick up the package from us and deliver it directly to you, ensuring extra security with no intermediaries involved. The shipping cost for an insured package with PostNL is €9.95. For Mikropakket, the shipping cost is €15.

Once your package is collected by PostNL or Mikropakket, you will receive a Track & Trace code via the email you provided when placing the order. Please ensure you are home for the delivery, especially in the case of a Mikropakket delivery.

Collect

You can also collect your order at our atelier in Zwolle by appointment. Simply schedule a pickup here, and we will ensure your order is ready for you.

DELIVERY

Each piece is handmade with the utmost care in our atelier in Zwolle. Crafting our jewellery is a creative process that takes time. We aim for the following delivery times:

1. Ready to ship: 1-3 days

2. All made to order jewellery 2-3 weeks

3. FERA collection 6-8 weeks

Jewellery in stock that requires resizing will be ready or shipped within 1-2 weeks. This typically applies to rings.

Feel free to contact us if you need a specific delivery time, and we can discuss the possibilities. We will do our best to accommodate your wishes.

WARRANTY

We offer a 6-month warranty on all our jewellery pieces, which covers material and construction defects from normal use. For silver and gold jewellery, the warranty period is extended to 1 year. This warranty does not cover wear and tear, signs of use, damage to settings, or the breakage of gemstones.

• If you encounter defects within the warranty period, you may return the item for repair. The cost of return shipping is the customer’s responsibility, but Anna Wonders Jewellery will cover the cost of shipping the repaired item back to you.

•  Gemstone breakage is not covered under the warranty.
  

• Loss of gemstones is covered under warranty if it occurs within 3 months of purchase. Replacement of the gemstone is excluded if the loss is due to damage or breakage of the jewellery itself that may have caused or contributed to the loss.

• Before sending your jewellery, kindly email us at info@annawondersjewellery.com to inform us of the return and the service required. Please send the jewellery by registered mail in its original, protective packaging.

  RETURNS

  You may cancel and return your order within 12 working days (starting the day after delivery) if the Jewellery or item does not meet your expectations. Returns are not accepted for custom-made or bespoke items.

  Returns after this period will not be accepted by Anna Wonders Jewellery. Refunds will be processed within 30 days. Return shipping costs are the customer’s responsibility. Unfranked returns will not be accepted. Please send returns by registered mail, as Anna Wonders Jewellery is not responsible for lost packages.

  Custom-made items cannot be returned or canceled due to incorrect size. However, if the design allows, we can adjust the size later for an additional fee. Resizing by stretching or shrinking is free of charge.

  If you are unsure about the size, please contact us or schedule an appointment at our atelier in Zwolle for measurement. For gifts where the size is unknown, we can consider adjustments during the design process. Exchanging an in-stock item for the correct size is possible within 2 weeks, provided the item is unworn and undamaged.

  PRIVACY STATEMENT

  When you place an order with Anna Wonders Jewellery, we may collect and store the following information: your name, address, postal code, city, country, phone number, email address, payment method, and possibly your bank account number. This information is not shared with third parties. The Dutch Data Protection Act applies to this information.

Anna Wonders Jewellery is not liable for the browsing behavior or provision of personal data by minors.

Anna Wonders Jewellery respects the privacy of online visitors to its website and is the sole owner of the information collected through this website, unless stated otherwise. This information is not sold, shared, or rented to third parties. However, Anna Wonders Jewellery may disclose information if required by law.

Information that can identify a visitor to the Anna Wonders Jewellery website is voluntarily provided by the visitor. This information may be used within Anna Wonders Jewellery to make visits to our website as simple and enjoyable as possible. By providing this information, the visitor explicitly consents to its use.

Personal data will be removed upon request from the online visitor as soon as possible.

All legal relations involving Anna Wonders Jewellery are governed exclusively by Dutch law, even if a commitment is performed entirely or partially abroad or if the party involved resides there. The applicability of the Vienna Convention on Contracts for the International Sale of Goods is excluded.

Anna Wonders Jewellery strives to make your jewelry experience as pleasant as possible. If you have any questions or complaints, please contact Anna at info@annawondersjewellery.com.

Complaints will be addressed as soon as possible, but no later than 30 days. If this is not possible for any reason, you will be informed of the delay. Complaints must always include the name, address, and contact details of the customer.

PACKAGING

Our wrapping process allows us to say a fond farewell to the pieces we’ve crafted and prepare them for their new owners with the utmost care. Just as with the creation process, we devote ourselves fully to wrapping your jewellery, making each piece feel like a special gift when it’s unwrapped.

All our jewellery comes in a sustainable, sturdy box with the gold Anna Wonders Jewellery logo, wrapped in thoughtfully designed botanical gift bags sourced from small businesses. Each bag is handmade with love and care.

Pebble Box

For truly special occasions, we present our jewellery in a handmade Pebble Box made from organic clay. Designed together and created by the talented Eline from Creatise Ceramics, these unique boxes add an extra touch of elegance and craftsmanship.